[文章概要]问：海淘可能会遇到售后问题，但是英语不好，该怎么和客服沟通呢？小编请问有通用范文吗？ 小编答：是的，虽然海淘不一定会遇到需要联系客服时候，但是自己先掌握这项技能总比到时遇到问题再来慌慌张张寻找方法来得强，今天小编就给大家一些通用范文： 1 邮件开头 首先说一个问题，要想让商家的系统最快的接受你的邮件，那……
买家在邮件开头就可以清晰表明自己的信息：Hello, my account is ***，I paid for the item on 06-27 and the order number is ***，后面再详细表达你要反映的问题。
反映问题，最好直接比较快速的反映问题，尽量不用it doesn’t work at all这种概括的说法。
I bought a laptop battery which don’t charge maximum than 60 %
顾客的信应该简单明了，而不需要太拘泥于所谓的礼貌性的。中国人写邮件会写很多的套语，但这在客服沟通中会增加了客服时间和任务量，并且会常常漏掉你写信的重点。跟中国一样，应该是客服对顾客才会出现那种 please kindly check the picture, your reply would be much appreciated的礼貌句子。顾客只需要说thank you，please就足够了。
此处建议大家用大写字母表示你的愤怒。有几个神单词，在遇到纠纷的时候可以用上：angry、unhappy、disappointed、 open a case、negative feedback，用上以上类似的词，再大写或加粗，你的邮件就是重点关注对像了。
Hello, my account is ***.
I paid for the item on 06-27 and the order number is ***，but i did not receive the item and it’s not on transit .
There is no package left so please can somebody tell me what is going on with my package.
I pay for it and i don′t have that since the date that was mentioned and i need an honest answer please.
I never received Item But it says delivered.
I’m not sure because the estimated date of delivery said as late at January 13th. Well, its six (6) days later and still nothing on it yet.
we do not receive the product now；i still haven’t gotten my order.
i have not received this item as described by the tracking number. Item lost, stolen or not delivered as described. Please investigate since this is an important gift.
Hi. I recently ordered 2 items from your store. UpS showed the package delivered but I checked the package and had no products in there. The box looks like someone opened the seal and took the items out.
I would have thought they reequire a signature.
I don’t know what to do, I need those items.
What are my options?
I don’t want to be charged for something I don’t have. please help.
Shipping fee was higher than purchase value.
I purchased your 产品名称 and the item does not work.
When plugged in nothing lights up or turns on（类似产品故障）. I would like to exchange for one that works. please send me the RMA number and your address. Thank you for all your help.
I would like to send it back to you for a replacement unit, thank you.
Please create a return label and I need a full refund.
The item is different from website description.
The item on website looks like aluminum(silver color) and got a black one（颜色错误） and the product looks used（有使用痕迹）. Just want to return this and get my money back(退款）/get a new item (换货）please.Thanks
One of the pictures of the product shows clearly that the power adapter has “CE” and “UL” certifications. However, you shipped a cheap item that does not have these certifications. This is false advertising and misrepresentation!
Your description of the product should specifically state that the adapter does not have the “CE” and “UL” certification! Otherwise you cannot call yourself as, “your honest store”
I would like to get the product that I ordered. Please contact me to rectify this order. Thank you.
Pieces were missing. Please quickly redsponded to my inquiry to send missing parts.
The item I paid for was model no: (产品编号） the tablet.The item I got was a 产品编号a book. Please create a return label for me so that I can send the item back for replacement/refund.
This product did not work properly.
I contacted the seller and they instructed me to return the product (at my expense) for a refund and then they only refunded a portion of what I paid.
I WOULD NOT buy from this seller. I am very unhappy.
Thank you in advance for your assistance.
Thank you for your quick response.
Thank you for your help.